Payment Methods - D.C. Helms, Inc. (DCH) accepts payment in US currency in
the form of credit card, check, money order, wire transfer or US dollars. DCH
accepts Visa, Mastercard, American Express and Discover credit cards.
Paying by Credit Card
All customers paying by credit card must complete and sign a Credit
Card Transaction Form in order for DCH to continue to accept
payment by credit card. Invoices are only sent upon customer request
(via email or postal mail) or if their monthly charge is greater
than their base monthly fee.
customers with expiring credit cards are required to send a new transaction
form with updated information. If at anytime you would like to update or change
your credit card information you should send a new credit card transaction
form. If your credit card has been lost or stolen you should immediately notify
DCH and submit a new credit card for payment. A chargeback from your credit
card company will result in immediate suspension of service. This may result in
an additional reactivation fee.
Credit Card Transaction Forms
A Credit Card Transaction form will automatically be sent to you
by email when you place an order using the online form. The form
may also be downloaded from http://www.dchelms.com/cc-fax.html
If you are not paying by credit card you will
receive an invoice via email or mail. Payment is expected by the due date
indicated on the invoice. If you would like a copy of your invoice sent by
postal mail please notify the billing department (firstname.lastname@example.org). All checks should be made
payable to D.C. Helms, Inc. in US currency drawn on a US bank.
Information for Wire Transfer Payment
Phillipsburg, NJ 08865
ABA Routing Number
The customer is responsible for any additional transfer
All payments are for an entire
month. Accounts will only be prorated after their initial setup. The proper
amount will be prorated following the first month's bill for accounts setup in
the middle of the month. The customer must pay the setup and the entire month
in order for an account to be setup.
billing covers the period from the first day to the last day of each month, all
accounts will be canceled on the last day of the month that the cancellation
form is received. Customers are expected to pay the full amount due for their
last month of service even if they cancel in the middle of the month. Accounts
that have been pre-paid are not eligible for pro-rated refunds. All customers
will receive via email a formal confirmation. This email should be printed and
stored for future reference as proof of cancellation.
Suspension, and Termination
If your payment is not received in a
timely manner D.C. Helms, Inc. reserves the right to suspend your service. Once
an account has been suspended for non-payment it may be terminated at any time.
A violation of the Acceptable Use Policy may result in immediate
suspension or termination of service. No refunds will be issued.
Day Money Back Guarantee
If the customer is dissatisfied with
service within the first 30 days after activation the customer may cancel
service and receive a full refund of the hosting fees. There are no refunds on
setup fees. After the 30 day period, there are no refunds of any fees.
Customers cancelled for violation of the Acceptable Use Policy will receive no
The Guarantee does not apply to written contracts such as
dedicated servers or special services provided. Resellers do not qualify for
the 30 Day Money Back Guarantee.
The 99.9% Uptime Guarantee insures that your server will
functioning properly 99.9% of the time. DCH is not responsible for outages
elsewhere on the Internet that effect access to your server. DCH. can only
guarantee access to it's own network, routers, and servers. DCH is not
responsible for downtime caused by a customer's incorrect modification of their
site or server. Scheduled outages for maintenance, repairs, and other necessary
administrative tasks is not included in the guarantee. Clients will be credited
a percentage of the monthly fee (in proportion to the downtime) towards their