Acceptable Payment Methods - D.C. Helms, Inc. (DCH) accepts payment in US currency in the form of credit card, check, money order, wire transfer or US dollars. DCH accepts Visa, Mastercard, American Express and Discover credit cards.

Paying by Credit Card

All customers paying by credit card must complete and sign a Credit Card Transaction Form in order for DCH to continue to accept payment by credit card. Invoices are only sent upon customer request (via email or postal mail) or if their monthly charge is greater than their base monthly fee.

All customers with expiring credit cards are required to send a new transaction form with updated information. If at anytime you would like to update or change your credit card information you should send a new credit card transaction form. If your credit card has been lost or stolen you should immediately notify DCH and submit a new credit card for payment. A chargeback from your credit card company will result in immediate suspension of service. This may result in an additional reactivation fee.

Credit Card Transaction Forms

A Credit Card Transaction form will automatically be sent to you by email when you place an order using the online form. The form may also be downloaded from http://www.dchelms.com/cc-fax.html

Other Payment Methods

If you are not paying by credit card you will receive an invoice via email or mail. Payment is expected by the due date indicated on the invoice. If you would like a copy of your invoice sent by postal mail please notify the billing department (sue@dchelms.com). All checks should be made payable to D.C. Helms, Inc. in US currency drawn on a US bank.

Information for Wire Transfer Payment

United Trust Bank
Phillipsburg, NJ 08865
USA

ABA Routing Number
Account Number

The customer is responsible for any additional transfer fees.

Pro-Rated Charges

All payments are for an entire month. Accounts will only be prorated after their initial setup. The proper amount will be prorated following the first month's bill for accounts setup in the middle of the month. The customer must pay the setup and the entire month in order for an account to be setup.

Cancellation

Since billing covers the period from the first day to the last day of each month, all accounts will be canceled on the last day of the month that the cancellation form is received. Customers are expected to pay the full amount due for their last month of service even if they cancel in the middle of the month. Accounts that have been pre-paid are not eligible for pro-rated refunds. All customers will receive via email a formal confirmation. This email should be printed and stored for future reference as proof of cancellation.

Non-Payment, Suspension, and Termination

If your payment is not received in a timely manner D.C. Helms, Inc. reserves the right to suspend your service. Once an account has been suspended for non-payment it may be terminated at any time.

A violation of the Acceptable Use Policy may result in immediate suspension or termination of service. No refunds will be issued.

30 Day Money Back Guarantee

If the customer is dissatisfied with service within the first 30 days after activation the customer may cancel service and receive a full refund of the hosting fees. There are no refunds on setup fees. After the 30 day period, there are no refunds of any fees. Customers cancelled for violation of the Acceptable Use Policy will receive no refunds.

The Guarantee does not apply to written contracts such as dedicated servers or special services provided. Resellers do not qualify for the 30 Day Money Back Guarantee.

99.9% Uptime Guarantee

The 99.9% Uptime Guarantee insures that your server will functioning properly 99.9% of the time. DCH is not responsible for outages elsewhere on the Internet that effect access to your server. DCH. can only guarantee access to it's own network, routers, and servers. DCH is not responsible for downtime caused by a customer's incorrect modification of their site or server. Scheduled outages for maintenance, repairs, and other necessary administrative tasks is not included in the guarantee. Clients will be credited a percentage of the monthly fee (in proportion to the downtime) towards their next payment.